Glenn Messersmith is, by profession, an architect in Northwest Wyoming. His true love (besides Suzanne) is the outdoors. He also enjoys photography. When the weather really sucks, he is a potter. He is a rank amateur film maker. He is amused by the oddities of life.

International Characters September 2010
In my travels, I have (except recently) posted slideshows of my experiences. I became frustrated typing foreign words containing characters with diacritical marks. The US computer keyboard provides no support for extended Latin characters, and I could never remember the HTML codes for the characters either. I eventually built a tool to help me input these characters. I am sharing it here since it was written in Javascript and runs in any web browser. Maybe you might find it occasionally useful. I also built this character table to assist me in determining whether a particular computer font supports all the foreign characters I need for a particular print project.


Extract E-mail Addresses December 2008
A simple way to extract addresses from arbitrary text into a format compatible with the address fields of most e-mail clients.


Spiral Jetty Visit October 2007
We took a trip to see Robert Smithson's iconic "Spiral Jetty." Check out our photos and trip report. (Opens in new window)


Teton Co. Address Map September 2007
I've learned how to make custom maps for Garmin GPS receivers. My first serious attempt was to map all the addresses in Teton County, WY. This (second entry) is the result.


Elusive Solution August 2007
I found it very difficult to find a solution to the error message: This application has failed to start because the application configuration is incorrect. Suddenly a few apps would not start, only producing this error. The answer after the jump.


Iceland & Scotland Photos April 2007
Photos from our trip to Iceland & Scotland are now posted for your viewing pleasure. Enjoy.


QUADTOOL November 2006
I'm not sure how I forgot to post this. I helped design the QUADTOOL. (Disclosure: I make money on their sales) You can also get more info here.


Greece Photos October 2006
Photos from our trip to Greece are now posted for your viewing pleasure. Enjoy.

Beat Jet Lag 16 Aug 2006
I've been following the advice of How to Beat Jet Lag, A Practical Guide for Air Travelers for several years during my international travels, and have found that it helps quite a bit. I had tried building a spreadsheet to customize my schedule for my personal needs, but was not able to capture all the deviations without just making a giant look-up table. Having just developed some basic Javascript skills in creating custom Google maps, I thought "Hey, I can do my scheduling in Javascript and put it on my site." So here it is, along with some background information.

AOL Sucks 8 Aug 2006
What else is new, huh? We were a subscriber to Compuserve, a subsidiary of AOL. We began using Compuserve many years ago, it was one of two options that had a local access number in our area. We stuck with them all these years mainly to keep the same e-mail address. Kind of stupid in an age where people change e-mail as often as underwear. It certainly wasn't the 'special' content of their portal. We just needed an access point. Eventually, we were getting so much spam, we were forced to change our e-mail address, so of course we changed to a better service and canceled our Compuserve account.

This is where the nightmare begins. I got the full AOL treatment when I tried to cancel. It took over half an hour on the phone to cancel our account, resisting all their hard sell tactics to retain me. What makes them think treating customers like dirt will inspire them to stay with their over priced piece-of-shit service?

Having dealt with that abuse, it should be over, right? Noooo, enter part 2 of the infamous AOL treatment. Around comes the 1st of the month, and sure enough, they charge my credit card. I call them up. The first CSR simply hangs up on me. The next CSR insists that she can't find my account, so can't stop the charges. They can charge my credit card without any account information? Yeah, right. I finally get a supervisor, and she gives me the same bullshit, and basically refuses to help me. So I get no progress after over an hour on the phone.

I then call my credit card bank and get the charge reversed in about 5 minutes. That's where I stand right now. What do you want to bet that the charge shows up again? We shall see.

Update: Being a pessimist, I was totally amazed when AOL failed to try to charge my credit card again. Could it be they're getting soft? In any case, it appears that my account is actually canceled. Curiously, my forwarding page is still live on their server. No doubt if I tried to FTP it or use the old e-mail account I would start getting charges again.

It is amazing that this company can get away with treating customers this way. When will someone step up with a class action suit? When will an Attorney General get an injunction stopping this fraud? When will the remainder of AOL customers get a clue and effectively shut them down? Or are they too afraid to try to terminate their service? If so, have AOL's abusive tactics been successful?

More Maps 8 Aug 2006
I've been busy exploring various techniques of customizing Google Maps, so much that I placed my background information and links to the maps on a separate page.

Custom Google Maps 23 Jul 2006
I've become fascinated with the potential of creating custom maps using the Google Maps API. I'm not sure what I would actually DO with this capability, but many others have come up with great stuff. You need to be proficient in Javascript, but if you've written some kind of object oriented code, it's easy to pick up. Right off the bat, I created this static map. I quickly realized the utility of having a tool that returned coordinates of points that you pick on the map, so I created this map, which I'm still dinking around with.

Energy Bar 9 Apr 2006
I've been looking for a snack food to give me an energy boost when I work out after work, before dinner. Typical energy bars would work, but they don't taste very good and are rather expensive. Candy bars would work, they're cheap, but they're laden with saturated fats. Turns out it's cheap and easy to make your own bars that are tasty and 1/3 the saturated fat of candy bars.

BC Bar Recipe

Airport Security 25 Mar 2006
I don't travel a lot by air, but enough for security screening to be more irritating than curious. The latest irritation for me was instituted a while back, the "optional" shoe removal policy where not removing your shoes subjected you to a battery of additional screening, even if you clear the metal detector. Thus, I enjoyed Bruce Schneier's blog entry:


Link

Hello World 7 Feb 2006
I just set up this page. Come back later for my musings on a variety of topics. Sounds boring you say? You're probably right, but it's an avenue for me to vent, and it's my page. So go get your own.